Half of Consumers Consider a Company’s Website Design Crucial to Their Opinion of that Brand

WASHINGTON, April 22, 2021 /PRNewswire/ — Half of consumers (50%) state that their impression of a brand is dependent on the design of the company’s website, according to a new report from Top Design Firms, a directory of digital and creative agencies.

Because consumer preferences vary, businesses must evaluate their company’s web design frequently. Given recent industry trends, companies should consider visual elements that improve customer experience and fit their overall messaging.

The data revealed that consumers prefer to see photos or images (40%), color (39%), and videos (21%) when visiting websites.

Consumers enjoy seeing multimedia experiences when visiting a website.

Jessica Day, the co-founder of IdeaScale, believes that while multimedia is essential to a website design, companies need to think about their customers.

“It’s important to have multiple ways of sharing messages because not everyone is drawn to the same content types,” said Day.

While preferences may vary, companies must consider one key element.

An Engaging User Experience is Key for a Successful Website Revamp

Amid the COVID-19 pandemic, “physical” experiences a foreign concept to many. Small businesses, however, can still create engaging digital environments for their audience.

Nearly one-third of consumers (31%) believe that an engaging user experience should be a company’s primary focus when designing a website.

An effective user experience needs to speak directly to a company’s target audience. Understanding consumers’ visions and preferences require research, so creating an exceptional user experience isn’t a quick fix.

Calloway Cook, president of Illuminate Labs, agrees and encourages companies to think ahead.

“Optimizing for user experience is a continual process,” said Cook.

Consumer preferences often change, and small businesses need to be prepared to update their websites to align with new trends that will generate high engagement.

Businesses must prepare for their website redesigns with user experience top of mind.

Poor Functionality is the Most Common Reason Visitors Leave Websites

Forty-two percent of consumers (42%) will leave a website because of poor functionality. Site visitors will leave websites because of cluttered layouts, lack of visibility, and slow response time.

When optimizing their website for user experience businesses should think of accessibility, navigation, and other efficiencies to make them as streamlined as possible.

“People will make assumptions about your product and services based on how easy or difficult it is to navigate your website,” said Day.

Businesses that prioritize user preferences and streamlined functionality in their website redesign will make a positive impression on users.

Top Design Firms surveyed 500 consumers in April 2021 about their web design preferences.

Read the full report here: https://topdesignfirms.com/web-design/blog/website-redesign-checklist

For any questions about the survey or a comment on the findings, contact Anna Peck at

About Top Design Firms
Top Design Firms is a directory of design, marketing, and development companies from around the world. Launched in 2003, Top Design Firms was recently acquired by Clutch, the leading ratings and reviews platform for IT, marketing, and business service providers.

Anna Peck

(202) 350-4344

SOURCE Top Design Firms